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Andrew Hill Jul 28 Announcements / Incidents & Notifications

UPDATE: These issues have been resolved within the following time frame:

Incident Start Time: 8:12 28-July-2015 UTC
Incident End Time: 9:55 28-July-2015 UTC

Our Engineering team continues to investigate this incident's root cause.

Customers with machines in the US-SW-1 data center are currently experiencing issues causing service interruptions with the Customer Portal (https://my.joyent.com) and API, including intermittent issues with orchestration and SSH login to SmartOS instances.

Andrew Hill Jul 27 Announcements / Incidents & Notifications

UPDATE as of 2:06pm PDT (21:06 UTC), 27-July-2015: This issue is now resolved. Thank you, again, for your patience today.

UPDATE as of 1:04pm PDT (20:04 UTC), 27-July-2015: Engineering continues to make progress on their efforts towards resolution. Your continued patience is appreciated.

 

Engineering is currently investigating issues with Manta. We will update as soon as more detail is available.

Ryan Jul 25 Announcements / Incidents & Notifications

UPDATE: If you encounter this issue and require further assistance, please contact Joyent Support by submitting a request at the support portal or by emailing support@joyent.com.

Engineering is investigating an issue where updated or newly added machine tags are not showing via the API or customer portal. 

We will update as soon as we have further information. 

Peter Jul 20 Announcements / Incidents & Notifications

UPDATE: This maintenance exercise has been completed as scheduled.

We will be performing maintenance in all data centers on Thursday, 23-July-2015. The maintenance window is slated for 45 minutes per data center, with each individual data center being affected for approximately 15 minutes. During this time, orchestration of VMs via the API and customer portal may be affected. Running VMs will experience no impact other than orchestration (stopping/starting/destroying of VMs). 

Schedule:

DATA CENTER   PDT TIME / DATE   UTC TIME / DATE
EU-AMS-1  | 17:00 PDT 23-July-2015 | 00:00 UTC 24-July-2015 
US-EAST-3 | 17:45 PDT 23-July-2015 | 00:45 UTC 24-July-2015 
US-EAST-2 | 18:30 PDT 23-July-2015 | 01:30 UTC 24-July-2015 
US-EAST-1 | 19:15 PDT 23-July-2015 | 02:15 UTC 24-July-2015 
US-SW-1     | 20:00 PDT 23-July-2015 | 03:00 UTC 24-July-2015 
US-WEST-1 | 20:45 PDT 23-July-2015 | 03:45 UTC 24-July-2015 |

Peter Jul 20 Announcements / Incidents & Notifications

UPDATE: This maintenance exercise has been completed as scheduled.

We will be performing maintenance in all data centers on Wednesday, 22-July-2015. The maintenance window is slated for 90 minutes, with each individual data center being affected for approximately 15 minutes. During this time, orchestration of vms via the API and customer portal may be affected. Running vms will experience no impact other than orchestration (stopping/starting/destroying of vms). 

Details of when you can expect this maintenance to begin in each data center are outlined as follows:

DATA CENTER  PST TIME/DATE  UTC TIME/DATE

US-EAST-1 11:30 PST 22-July-2015 18:30 UTC 22-July-2015
US-SW-1 11:45 PST 22-July-2015 18:45 UTC 22-July-2015
US-EAST-2 12:00 PST 22-July-2015 19:00 UTC 22-July-2015
US-EAST-3 12:15 PST 22-July-2015 19:15 UTC 22-July-2015
EU-AMS-1 12:30 PST 22-July-2015 19:30 UTC 22-July-2015
US-WEST-1 12:45 PST 22-July-2015 19:45 UTC 22-July-2015

 

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