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Joyent Support

Elizabeth Feb 23 Announcements / Incidents & Notifications

As part of our ongoing routine maintenance activities for the Joyent Public Cloud, we have scheduled Manta updates in US-EAST-1, US-EAST-2, and US-EAST-3 for next Tuesday, 3-March-2015 starting at 13:00 PDT (21:00 UTC 3-March-2015). The expected duration of impact is approximately 2 hours.

Your applications may experience short bursts (up to 30 seconds) of Manta being unavailable as the underlying systems recover from updates. Additionally, some Manta jobs may fail with Internal errors as they are putting job results back into Manta.

We appreciate your patience and understanding, and will update this notice as soon as the maintenance is completed. If you have any questions or concerns, please contact our Support team by raising a ticket at https://help.joyent.com or by email to support@joyent.com.

Elizabeth Feb 23 Announcements / Incidents & Notifications

As part of our ongoing routine maintenance activities for the Joyent Public Cloud, we have scheduled API service maintenance in ALL data centers for Wednesday, 4-March-2015. The expected duration of impact is approximately 40 minutes per data center, and the scheduled start times for each data center are outlined as follows:

EU-AMS-1: 19:00 PST 4-March-2015 (3:00 UTC 5-March-2015)

US-EAST-3: 19:40 PST 4-March-2015 (3:40 UTC 5-March-2015)

US-EAST-2: 20:20 PST 4-March-2015 (4:20 UTC 5-March-2015)

US-EAST-1: 21:00 PST 4-March-2015 (5:00 UTC 5-March-2015)

US-SW-1: 21:40 PST 4-March-2015 (5:40 UTC 5-March-2015)

US-WEST-1: 22:20 PST 4-March-2015 (6:20 UTC 5-March-2015)

Your ability to manage your instances or provision new instances -- via the API or through my.joyent.com -- will be limited during this time. We appreciate your patience and understanding, and will update this notice as soon as the maintenance is completed.

If you have any questions or concerns, please contact our Support team by raising a ticket at https://help.joyent.com or by email to support@joyent.com.

Elizabeth Feb 23 Announcements / Incidents & Notifications

As part of our ongoing routine maintenance activities for the Joyent Public Cloud, we have scheduled service maintenance updates in ALL data centers for Tuesday, 3-March-2015. The expected duration of impact is approximately 30 minutes per data center, and the scheduled start times for each data center are outlined as follows:

US-WEST-1: 19:00 PST 3-March-2015 (3:00 UTC 4-March-2015)

EU-AMS-1: 19:30 PST 3-March-2015 (3:30 UTC 4-March-2015)

US-EAST-3: 20:00 PST 3-March-2015 (4:00 UTC 4-March-2015)

US-EAST-2: 20:30 PST 3-March-2015 (4:30 UTC 4-March-2015)

US-EAST-1: 21:00 PST 3-March-2015 (5:00 UTC 4-March-2015)

US-SW-1: 21:30 PST 3-March-2015 (5:30 UTC 4-March-2015)

Your ability to manage your instances via the API or through my.joyent.com will be limited during this time. We appreciate your patience and understanding, and will update this notice as soon as the maintenance is completed.

If you have any questions or concerns, please contact our Support team by raising a ticket at https://help.joyent.com or by email to support@joyent.com.

Elizabeth Feb 23 Announcements / Incidents & Notifications

Update @ 07:00 UTC, 26-Feb-2015 : This maintenance is COMPLETED

 

As part of our ongoing routine maintenance activities for the Joyent Public Cloud, we have scheduled API service maintenance in ALL data centers for Thursday, 26-February-2015. The expected duration of impact is approximately 40 minutes per data center, and the scheduled start times for each data center are outlined as follows:

EU-AMS-1: 19:00 PST 26-February-2015 (3:00 UTC 27-February-2015)

US-EAST-3: 19:40 PST 26-February-2015 (3:40 UTC 27-February-2015)

US-EAST-2: 20:20 PST 26-February-2015 (4:20 UTC 27-February-2015)

US-EAST-1: 21:00 PST 26-February-2015 (5:00 UTC 27-February-2015)

US-SW-1: 21:40 PST 26-February-2015 (5:40 UTC 27-February-2015)

US-WEST-1: 22:20 PST 26-February-2015 (6:20 UTC 27-February-2015)

Your ability to manage your instances or provision new instances -- via the API or through my.joyent.com -- will be limited during intermittent periods within this time. We appreciate your patience and understanding, and will update this notice as soon as the maintenance is completed.

If you have any questions or concerns, please contact our Support team by raising a ticket at https://help.joyent.com or by email to support@joyent.com.

Elizabeth Jan 28 Announcements / Announcements

This notice is to advise Joyent Public Cloud and Smart Data Center customers of the recently identified glibc Linux security issue CVE-2015-0235 (GHOST).

This vulnerability can be triggered by the gethostbyname functions, impacting many systems built on Linux.

How can you check if you are vulnerable?

You can scan for this vulnerability using the Qualys Vulnerability Management Cloud Solution as QID 123191. If you think you may be affected, patches are available from all of the Linux vendors starting today.

Please note that this vulnerability does *not* impact SmartOS.

For more information on GHOST, including a podcast, please visit the Laws of Vulnerabilities blog.

 

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