Please enter the details of your request. A member of our support staff will respond as soon as possible.
<b>Severity 1</b> - Customer’s production use of the Joyent Software is stopped or so severely impacted that it cannot continue to operate, and the Customer has experienced a complete loss of the production service. The operation is mission critical to the business and the situation is an emergency.
<b>Severity 2</b> - Customer is experiencing a severe loss of service. Important features are unavailable with no acceptable workaround; however, operations can continue in a restricted fashion.
<b>Severity 3</b> - Customer is experiencing a minor loss of service. The impact is an inconvenience, which may require a workaround to restore functionality.
<b>Severity 4</b> - Customer is requesting information, a product enhancement, or documentation clarification regarding Joyent Software.
1 - Critical
2 - High
3 - Medium
4 - Normal
IP Address of Machine
Fields marked with an asterisk (*) are mandatory.
You'll be notified when our staff answers your request.
Support Ticket System by Zendesk